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Terms & Conditions

Barclays Pre Booking terms and condions

 

 

 

 

 

 

 

 

 

 

 

 

  1. This offer entitles the customer to pre book single lounge visits with DragonPass.
  2. Pre booking lounge visits must be booked in advance with a minimum of 72 hours notice to make, amend or cancel a booking; specifying lounge, date, time and flight number. Any amendments or cancellations within 72 hours of the booking will not be accepted. Any bookings which are not fulfilled by the customer due to reasons beyond DragonPass’ control cannot be refunded.
  3. Customers are able to book for themselves and their guests on this website. Any visits being used must already be topped up in the Barclays Traveller app.
  4. Customers will receive a booking voucher to the nominated email address at time of booking. This must be presented upon arrival to the lounge.
  5. The maximum duration of a lounge visit is for between 2 and 3 hours. This varies from lounge to lounge; please check the website for details before travel.
  6. The standards and services at each lounge on the DragonPass programme differs. This is beyond the control of DragonPass. A description of services available at each lounge can be viewed at https://travellerprebook.dragonpassuk.com.
  7. Lounges on the DragonPass programme may change from time to time. To check the most up-to-date availability of lounge, including opening hours and any restrictions, please visit https://travellerprebook.dragonpassuk.com.
  8. Any additional services available at lounges which are extra to the visit offered on the website have to be paid directly at the lounge. e.g. massages and in some instances showers. 
  9. DragonPass shall not be held liable if a lounge is unavailable due to reasons beyond its control.
  10. This offer is administered by DragonPass international Ltd, 173a Ashley Road, Hale, Altrincham, Cheshire, WA15 9SD (08643888).
  11. Any information which you provide to DragonPass is subject to our Data Privacy Policy. This governs our collection and use of your information. While we do not collect irrelevant personal data, we do require some personal data in order to provide you with our service. For further information please refer to our Date Privacy Policy located at http://en.dragonpass.com.cn/info/privacypolicy